Information on Key Features, Usage Terms, and Troubleshooting
What is the role of MTBank?
MTBank does not work with cryptocurrency. It only processes international RUB transfers for deposits and withdrawals of fiat funds in the app.
What is the role of FREE2EX?
FREE2EX is a licensed cryptocurrency exchange operating under the laws of the Republic of Belarus, where crypto transactions are legally permitted.
All cryptocurrency operations take place exclusively on the FREE2EX platform.
The MW-Wallet app is an informational tool that displays your balance and transaction history.
What to do if identity verification fails, or if you can't deposit or withdraw RUB?
If you're experiencing issues with verification, depositing, or withdrawing fiat, please contact your bank's support team.
What to do if your balance doesn't update after a successful transaction, or a fiat-to-crypto exchange failed?
Please reach out to support at: support@mwwallet.net
What to do if a crypto withdrawal to an external wallet fails?
Please contact: support@mwwallet.net
Is cryptocurrency legal in Russia?
Cryptocurrency is not prohibited in Russia, but it is not recognized as legal tender.
Federal Law No. 259-FZ “On Digital Financial Assets” allows the ownership and purchase of cryptocurrency but prohibits its use for the payment of goods and services.